Give us a call on 200 655 77 to find out more or to arrange a free, in-home, no-obligation consultation. Office hours are Monday to Friday from 9 am to 5 pm.
Help is available 24 hours a day, seven days a week to conform to clients' needs and preferences.
We are dedicated to helping our clients lead dignified, independent lifestyles in the comfort and safety of their own homes by carefully assessing and fully understanding their needs and selectively placing trained personnel.
We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Q. What are Care Standards?
A. The Domiciliary Care Standards Act was passed by Parliament in the UK on the 20th July 2000. Its main aim was to make sure that the care of vulnerable people was properly regulated, to improve the standard of care that was received by them and to introduce consistency in the regulation of services provided.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made you can help us in finding a better employee match.
Q. Is Grand Home Care service only available in the home?
A. No, we can provide our services to you whether you live at home or health care facility.
Q. What happens if my caregiver gets sick?
A. You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
Q. Are your employees trained?
A. Yes, most of our employees have specific training in a health discipline or have been trained internally through the Grand Home Care training program. Our employees are encouraged to continue their education and training throughout their employment with us.
Q. What type of services do you offer?
A. Examples of our home services include:
Contact Us to learn more about our services, or to arrange for a free consultation.